Question 1

How do I find an in-network provider?

Accepted Answer

Medical: Click here and select Aetna Choice POS II (Open Access).

Dental: Visit www.deltadental.com/us/en/member/find-a-dentist.html to find a dental provider.
 
Choose the following:
 
PPO Provider: Delta Dental PPO
DMO Provider: Delta Care USA

Primary care dentist in the DeltaCare network will need to be specified. This can be changed through the Delta online portal or by calling 1-800-932-0783, effective for the next month. Please see the plan guide for a full list of services.

Vision: Click here for an EyeMed provider (select the Insight Network): https://eyedoclocator.eyemedvisioncare.com/member/en

Learn more about potential discounts through PLUS Providers (select the Insight Network): https://eyemed.com/en-us/blog/benefits-101/savings-plus-more-with-plus-providers-22758.

Question 2

How do I get a copy of my ID cards?

Accepted Answer

Medical: Login to www.meritain.com. Once logged in, you'll have access to print or download an ID card. You may also call Meritain at 800-566-9311 to request a new ID card.

Dental: You do not need to present your Delta Dental ID card when receiving services. Notify the provider that your insurance is through Delta Dental of Pennsylvania, give them your name, SSN, Group Number (the DHMO group number is 76293 and the PPO group number is 06472), and state that your employer is Oliver Heating & Cooling. If you would like an ID card, please call Delta Dental at 1-800-932-0783 or register online at www.deltadental.com.

Vision: Login to https://member.eyemedvisioncare.com/member/en. Once logged in, you'll have access to print or download an ID card. You may also call EyeMed at 1-866-939-3633  to request a new ID card.

Question 3

How do I register on the Meritain portal, so I can print an ID card or review my claims?

Accepted Answer

When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 18510. You will also need your Member ID, which is located on your ID card. 
 
If you do not have your ID card, please feel free to contact your Lacher healthcare advocate to obtain your Member ID.

Question 4

What is a Coordination of Benefits and how often do I need to complete it?

Accepted Answer

You are required to update your Meritain Coordination of Benefits information every year so that they can properly process your claims.

Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed.

Click here for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Meritain portal.

Question 5

Can I set up home delivery for my prescriptions?

Accepted Answer

Yes. You can access the Amazon Pharmacy (through SmithRx) to set up your mail order prescriptions:

1-855-206-3605
www.amazon.com/smithrx

Question 6

How do I use telemedicine?

Accepted Answer

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the ReviveHealth app. This allows you to speak with a doctor 24/7 by phone, text, or video chat.

Click here to learn more.